What are the Repair Explainer and the Short Pay Explainer?

The Repair Explainer and the Short Pay Explainer are plain-English summaries for your customer. They explain what's happening, why it's needed, and what the insurance company might push back on.

We designed both explainers to keep your customers informed throughout the process, breakdown the repair in easy-to-understand terms, and set expectations before insurance company pushback.

This is fully customized to your customer – the images are rendered based on your customer's vehicle and the details of the repair are dynamically updated to match your estimate.

Below is an excerpt from a Repair Explainer, showing a rendering of the customer's vehicle with details for their specific repair -

We also include general infographics at the bottom to explain the claims process to your customer.

Below is an example of an infographic:

Reclaimr offers two explainers:

• Repair Explainer: this is sent once your estimate is locked and provides a breakdown of the repair plan, total cost, and overview of the repair/claims journey.
• Short Pay Explainer: this is sent in the case of a short pay to explain the difference to the customer and what we are doing to fight it.

Learn More:

• How do I review and send the Repair Explainer?
• How do I customize the explainers?