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General
View sectionHow do I sign up for Reclaimr?
How to start a Reclaimr account from the signup page.
Updated Jun 4, 2026
How much does Reclaimr cost?
Reclaimr pricing, billing terms, and free-trial details.
Updated May 27, 2026
What is Hero Group?
About Hero Group — the collision industry veterans behind Reclaimr.
Updated May 25, 2026
What is Reclaimr?
What Reclaimr does for collision shops: scrub estimates, fight short pays, keep customers informed.
Updated May 25, 2026
What is the subscription term?
Subscriptions are month-to-month with no annual commitment.
Updated May 25, 2026
Getting Started
View sectionHow do I login to Reclaimr?
How to sign in at app.reclaimr.ai with your Hero Group account.
Updated May 25, 2026
What is Hero Connect?
Learn about the Hero Connect app, when to download it, and how it fits with Reclaimr.
Updated Jun 4, 2026
How do I install Hero Connect on Windows?
Step-by-step guide to downloading and installing the Hero Connect shop computer app on Windows.
Updated Jul 7, 2026
What if I forget my password?
How to get back into Reclaimr with a sign-in link or password reset.
Updated May 27, 2026
What is a Customer Explainer?
A plain-English summary of the repair for your customer, with personalized renderings and infographics.
Updated May 25, 2026
Billing and Payment
View sectionHow do I cancel my subscription?
How to cancel your Reclaimr subscription through Stripe or support.
Updated May 25, 2026
How do I update my payment method?
How to update your payment method through the Stripe Customer Portal.
Updated May 25, 2026
What happens if I need to update a location in the middle of the month?
How additions and removals of shop locations are handled mid-billing-cycle.
Updated May 25, 2026
Teams and Locations
View sectionDoes Reclaimr work with multiple shop locations?
Reclaimr supports multiple shop locations with per-location access control.
Updated May 25, 2026
How do I accept a login invitation?
How to accept an invitation to join a Reclaimr shop account.
Updated Jun 4, 2026
How do I invite my team to Reclaimr?
Step-by-step guide to inviting team members to your Reclaimr account.
Updated May 27, 2026
How to set team member locations
Restricting team members to specific shop locations in Reclaimr.
Updated May 25, 2026
Team Roles in Reclaimr
Owner, Admin, Manager, Estimator, and Viewer roles explained.
Updated May 25, 2026